Minimum System Requirements:
Windows 10, compatible with Windows 11
macOS 10.14 (Mojave)

An HDMI or SDI output from your laptop is required if using with our ZeePrompt teleprompter range.

If you are still using ZeeCue V1, we recommend you upgrade to V2 now. You will not need to re-enter your licence key.

Yes, you can download the application and use all features for 7 days. After this, you will need to enter the licence key which is shipped with the ZeePrompt kit.

A licence is only shipped with the purchase of our ZeePrompt teleprompter. You can purchase further licences from this website

Please contact us with your ZeePrompt serial number, OR any proof of purchase and we will be glad to send you a new code.

We don't supply a remote controller, however, some off-the-shelf wireless mice will work with ZeeCue. More information about this can be found in the ZeeCue user guide (from the application help button) or the help video above.

One licence key allows you to install ZeeCue on upto three devices. If you need to install further devices, you can deactivate an existing device (from the About button). Alternatively, please contact us and we can offer a bespoke licence key.

After activation, the licence key will expire after 10 years.

No. We have only developed the application for PC and Mac.

How to Fix: Status 47 (Clock Sync Error)
This error happens because your computer’s clock is not perfectly synced with the actual time on the internet. Our security system requires an accurate clock to verify your license.

Please follow these steps to sync your clock:

Step 1: Sync your time in Windows Settings
Right-click the Time and Date in the bottom-right corner of your taskbar.

Select Adjust date/time.

Ensure Set time automatically is toggled ON.

Ensure Set time zone automatically is toggled ON.

Scroll down to "Additional settings" and click the Sync now button.

Note: You should see a small checkmark once it completes.

Step 2: Restart the Application
Once you see the "Successful" checkmark in your settings, close your software completely and try opening it again.

Still getting the error?
If the steps above didn't work, your "Windows Time" service might be stuck. Here is a quick reset:

Click the Start button and type cmd.

Right-click Command Prompt and select Run as Administrator.

Copy and paste the following commands one by one, pressing Enter after each:

net stop w32time

w32tm /unregister

w32tm /register

net start w32time

w32tm /resync

Restart your computer and try the software again.

Why does this happen? Our licensing system uses "Network Time" to prevent clock tampering. Even if your clock looks correct to the eye, if it is off by more than 60 seconds from the global atomic clock, the software will block access for security reasons.

It’s very important to ensure your mac display setting is ‘optimised for external monitor’, in this case, the ZeePrompt monitor, and NOT the computer display. The ZeePrompt monitor is optimised for 1080, 50/60Hz.

You should also change the refresh rate from ProMotion to 60Hz.