Delivery and Aftersales
We manufacture and hold stock in our United Kingdom warehouse. We ship worldwide.
UK only: Our prices exclude VAT. 20% will be added at the checkout.
Rest of world including Europe, USA, Canada, Australia: Orders are shipped from the United Kingdom. You will become the importer of the goods. A commercial invoice will be attached to the packaging. We ship ‘DAP’ (Delivered at Place), which means that the courier company will pass on any VAT/Tax and duties levied in your country.
The courier will contact you before or after delivery with an 'Import Fee', this may breakdown to around 8% import duty, and 20-22% sales tax/VAT/GST. The sales tax should be recoverable through your business accounts.
Outside the UK, our products are sold without tax/VAT, so no matter where they are shippied to, there may be a sales tax added on import.
Please note that we cannot be held responsible for any additional import fees.
We offer free shipping to UK customers when the order value is over £1000. Order by 2pm for same-working day despatch, Mon-Fri. We use DPD who usually provide you with a 1-hour delivery slot on the day of delivery. Please note, delivery times are not guaranteed so leave enough time when planning your shoot.
We ship from the UK to most European destinations. Delivery time is usually 1-2 working days. The price on the product page is excluding VAT/TAX. Any taxes showing at the checkout will be removed when a valid address is entered. A commercial invoice will be attached to the packaging. We ship ‘DAP’ (Delivered at Place), which means that the courier company will pass on any tax and duties levied in your country.
Please note that we cannot be held responsible for any additional import fees. In some cases, you may prefer to order from your local reseller.
We ship from the UK to most worldwide destinations. Delivery time is usually 2-3 working days for USA/North America. The price on the product page is excluding VAT/TAX. Any taxes showing at the checkout will be removed when a valid address is entered. A commercial invoice will be attached to the packaging. We ship ‘DAP’ (Delivered at Place), which means that the courier company will pass on any tax and duties levied in your country.
Please note that we cannot be held responsible for any additional import fees.In some cases, you may prefer to order from your local reseller.
We carry popular spare parts on our website shop. For anything else, please contact us and we will be happy to help.
Please do not send anything back to us without prior authorisation. The postal address on this site or shipping notes will not accept unauthorised returns.
Please see our refund policy page.
When your order is shipped, we will send you a confirmation email where you will find your invoice. Please check your junk mail if you don’t receive this confirmation.
Want to sell our product? Please contact us directly for trade prices.